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If you work in the payroll industry, you’ll recognise the high demand for change. Companies are under pressure to streamline, scale-up and improve service provision.
Payroll customers, both internal or external, want top service levels and external customers expect extremely competitive costs. Who wouldn’t?
We spoke with shared service centres, accountants who offer payroll services and payroll bureaux – we identified three key changes to boost service provision, and have detailed how you can get there:
Most payroll staff believe they work in a payroll team – but more often than not, what you’ve actually got is a group of individuals working on specific, isolated payrolls.
In a true team approach, people are much more connected and can work across multiple payrolls with ease. It doesn’t mean you won’t have preferred payrolls, speed and efficiency in payroll are key, but a true team shares workload to increase long term efficiency.
Working as a team removes the pressure on individuals during high intensity moments, because you can flex tasks between all the team members.
You can’t fix something if you don’t know how it became broken and a lack of information about a process can result in an inability to improve it. Capturing data like when tasks were completed late, how late they were and the reasons they were late will enable you to identify what’s not working so you can start to improve.
We found one of the biggest issues within payroll services was that it was hard to predict how busy the workload would be in future months. A common response is: “We don’t plan that far as it will all change anyway” or “We’ve planned it, but we have to check it closer to the time to ensure it’s accurate”.
By implementing the three steps above you could look forward to:
Payroll managers can spend less time firefighting, and more time managing, tracking and improving the processes.
You may find relationships between roles changing; account managers will be able to have conversations with payroll clerks about their clients. Reliable data will be available to back up the conversation. A payroll clerk and payroll team lead/manager will be able to have discussions on how it is going, but based around quantitative data as well as the qualitative.
We’ve designed Payflow with these things in mind – making it simpler to plan, observe, monitor and control the payroll service provision.
Get in touch to find out more:
www.payflow.io | sales@payflow.io | 020 3757 9022
Please let us know a few details. Alternatively, you can register for Payflow Express.